loader image

Case study 1: Crisis management and reputation building

Challenge

A leading toy company faced a major regulatory threat to its manufacturing operations in Indonesia that would have led to a multi-million-dollar negative impact to its global supply chain.

Solution provided

  • Proactively identified the regulatory threat and the stakeholders driving the decision-making.
  • Designed a strategy that matched government and key stakeholders’ priorities with the Client’s strengths (making the case that the Client was “too important to lose” for Indonesia).
  • Led the strategy design and implementation, rolling out programs that helped the Client build new relationships and strongly reposition itself with key stakeholders.

Measurable results

  • The regulation was dismissed.
  • The Client has since built a solid partnership with its key regulators, ensuring long-term protection of its licence to sustainably operate in Indonesia.